Shipping Policy

1. Shipping Overview

Cosmic Peptides is committed to delivering research-use-only peptide products safely and securely to qualified researchers. This Shipping Policy outlines our shipping methods, packaging procedures, delivery expectations, and your responsibilities as the recipient. Please read this policy carefully before placing an order.

IMPORTANT: All products are shipped for research use only. By accepting delivery, you confirm that you are a qualified researcher purchasing products strictly for in vitro laboratory research purposes in compliance with our Terms of Service.

Which document controls: This Shipping Policy governs shipping, delivery, risk of loss, and damaged shipments for every order. The FAQ summarizes it and yields to it where they differ. For an order with Shipping Protection, the Shipping Protection terms govern the two events they cover (lost in transit, carrier misdelivery) and this policy governs everything else. Where the Terms of Service and this policy differ on shipping matters, this policy controls. The effective date is the "Last Updated" date at the top of this page.

2. Domestic Shipping

2.1 Shipping Methods

We ship within the United States by UPS, or an equivalent service from USPS or FedEx when a carrier is unavailable. Due to carrier and verification constraints, we do not ship to APO/FPO/DPO addresses. U.S. Territories are served case-by-case upon verification (currently: PR and GU only; AS not served). The options and their prices are shown at checkout before you pay. Transit times below are the carrier's estimates in business days after dispatch and are not guaranteed:

• SpeedShip (ground): 3-4 business days
• Priority (3-day): 2-3 business days
• Priority Express (2nd day air): 1-2 business days
• Next Day Air - Early: next business day, morning

We are not responsible for carrier delays, weather events, or other circumstances beyond our control.

Signature Confirmation and Hold for Pickup: Signature on delivery, or hold for pickup at a carrier location, is available on request: write to [email protected] with your order number before the order ships. We recommend it for orders over $250 and may require it at our discretion. Neither can be added after the label is created.

2.2 Shipping Costs

Shipping is priced by the option you choose and your order subtotal, not by weight. Current prices, shown at checkout before you complete your purchase:

• SpeedShip: $8.95; free on orders of $200 or more
• Priority: $18.95; $8.95 on orders of $200 or more
• Priority Express: $47.95
• Next Day Air - Early: $127.95

The $200 threshold is the merchandise subtotal after discounts, before shipping and optional Shipping Protection. We may change these prices when carrier rates change; the price shown at checkout is the price you pay.

2.3 Processing Time

Orders whose payment is confirmed before 2:00 PM Central Time on a business day normally ship the same day; later orders ship the next business day. Processing may take up to three business days when an order is held for one of the reasons below. Processing times do not include shipping transit time. Orders confirmed on weekends or holidays are processed on the next business day.

We reserve the right to delay shipment for any of the following reasons:

• Pending identity verification or account verification
• Payment authorization holds or fraud prevention review
• Product unavailability or backorder status
• Suspected violation of Terms of Service or intended misuse
• Incomplete or unverifiable shipping address

If we cannot ship within our stated timeframe, we will email you revised options or offer a prompt refund, consistent with the FTC Mail/Internet Order Rule.

3. Shipping Restrictions and Limitations

3.1 Domestic Shipping Only

At this time, we ONLY ship to addresses within the United States. U.S. Territories are served case-by-case upon verification (currently: PR and GU only; AS not served). We do not ship internationally or to freight forwarders. Orders with international shipping addresses will be canceled and refunded, less any processing fees.

Products may not be exported or re-exported. Orders indicating export, forwarding, or secondary labeling may be canceled even after label creation or after carrier acceptance.

3.2 Residential and Business Addresses

We ship to verified residential and business addresses. We reserve the right to require additional verification for residential shipments or to restrict shipments to business or institutional addresses only. Signature confirmation may be required at our discretion or upon customer request for additional security.

3.3 P.O. Boxes and Mail Forwarding Services

We do not ship to P.O. Boxes, except where required by carrier constraints and only after enhanced verification. We do not ship to mail forwarding services. We reserve the right to refuse shipment to any address that we cannot verify or that presents delivery concerns.

3.4 Address Verification

You are responsible for providing an accurate, complete, and deliverable shipping address. We are not responsible for orders shipped to incorrect, incomplete, or undeliverable addresses provided by you. Address changes after shipment may not be possible. If a package is returned to us due to an incorrect address you provided, you will be responsible for re-shipping costs. Carrier intercept/correction fees may be passed through at cost.

4. Packaging and Product Protection

4.1 Standard Packaging Procedures

All peptide products are carefully packaged to protect against shipping damage and environmental exposure. Our standard packaging procedures include:

• Individual vials are carefully wrapped in protective foam and/or bubble wrap to prevent breakage
• Products are packed in foil-lined or insulated mailers to provide thermal protection from extreme temperatures
• Packages are shipped in cushioned mailers or boxes with additional protective materials as needed
• Fragile items are clearly labeled and handled with care

4.2 Temperature Considerations

IMPORTANT NOTICE - NO COLD CHAIN SHIPPING: We do not currently offer temperature-controlled shipping, refrigerated shipping, or cold chain logistics (ice packs, gel packs, or insulated coolers). While we take reasonable measures to protect products from extreme heat through the use of insulated and reflective packaging materials, we do not guarantee temperature control during transit.

Lyophilized Peptide Stability: The peptide products we sell are provided in lyophilized (freeze-dried) powder form, which is inherently stable at ambient shipping temperatures for short periods. Lyophilized peptides are significantly more temperature-stable than reconstituted solutions and can generally withstand typical shipping conditions without degradation. This is common practice for shipping research peptides in powder form.

Customer Responsibility: Upon receipt, you are responsible for immediately inspecting products and storing them according to the storage instructions provided on the product label and Certificate of Analysis (typically refrigerated or frozen storage for long-term stability). We are not liable for degradation that occurs after delivery due to improper storage.

4.3 Extreme Weather and Seasonal Considerations

During periods of extreme heat (summer months in certain regions) or extreme cold (winter months), we may delay shipments or contact you to coordinate delivery timing to minimize temperature exposure. While lyophilized peptides are stable at shipping temperatures, we take reasonable precautions to avoid prolonged exposure to temperature extremes when possible.

To limit time in transit during temperature extremes, we may avoid Friday/weekend dispatch unless signature confirmation or hold for pickup has been requested.

You acknowledge and agree that:

• We are not liable for temperature exposure during carrier transit
• Seasonal shipping delays for temperature considerations are at our sole discretion
• You assume all risk of temperature exposure during shipping
• No refunds or replacements will be provided for claimed temperature-related degradation unless the product was visibly damaged or the packaging was compromised during shipping
• Third-party temperature logger data is not accepted unless the logger was supplied by Cosmic Peptides

5. Delivery and Risk of Loss

Shipment Terms

5.1 Title and Risk of Loss Transfer

CRITICAL LEGAL PROVISION: All products are shipped FOB Origin (Free on Board - Shipping Point). This means that title to the products and risk of loss pass from Cosmic Peptides to you upon our delivery of the products to the common carrier for shipment, to the extent permitted by applicable law. Once the carrier takes possession of your order, you bear all risk of loss or damage during transit.

Except as Section 6 (damaged shipments) and, where purchased, Shipping Protection (Section 7) provide, we are NOT responsible for:

• Lost packages
• Stolen packages (porch theft)
• Packages damaged during carrier transit
• Delivery delays caused by the carrier, weather, or other events beyond our control
• Misdelivery by the carrier to wrong addresses
• Packages left in unsecured locations by the carrier

5.2 Carrier Tracking and Delivery Confirmation

A tracking number will be provided via email once your order has shipped. You are responsible for monitoring the tracking information and being available to receive the package or making arrangements for secure delivery (such as requesting signature confirmation or hold for pickup before the order ships, as described in Section 2.1).

Delivery confirmation (including signature confirmation where applicable) constitutes proof of delivery. Once the carrier confirms delivery, we have fulfilled our shipping obligation.

For higher-value orders, consider requesting signature confirmation or hold for pickup at a carrier location.

Delivery Instructions: Any carrier delivery instructions (e.g., "leave at door/garage") are at your risk.

5.3 Lost or Stolen Packages

If tracking shows that your package was delivered but you did not receive it (porch theft, misdelivery, etc.), you must:

• Check with household members, neighbors, and building management
• Verify the shipping address you provided was correct
• File a claim with the carrier if applicable
• Contact local law enforcement if you suspect theft

We are not responsible for packages confirmed as delivered by the carrier. We will supply the shipment documentation a carrier claim needs within five business days of your request (Section 7.2), but the claim is between you and the carrier and we do not guarantee its outcome or a replacement. A package that is lost in transit with no delivery scan, or that the carrier delivered to the wrong address, is covered by Shipping Protection if you purchased it (Section 7.1); theft after a delivery scan is not. For high-value orders, we strongly recommend requesting signature confirmation before the order ships.

5.4 Undeliverable or Returned Packages

If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, multiple failed delivery attempts, or other recipient-caused issues, you will be responsible for re-shipping costs if you wish to have the order re-sent. We reserve the right to cancel the order and issue a refund less original shipping and a restocking fee reflecting actual recovery costs (capped at 25%), where permitted by law.

6. Damaged Shipments

6.1 Inspection Upon Delivery

YOU MUST INSPECT YOUR PACKAGE IMMEDIATELY UPON DELIVERY. If the package shows visible external damage (crushed box, torn packaging, leaking contents, etc.), you should:

• Note the damage on the delivery receipt if signing for the package
• Take photographs of the exterior packaging showing the damage
• Carefully open the package and photograph the contents
• Contact us within 72 hours of delivery at [email protected] with photographs and a detailed description

6.2 Damaged Product Claims

If you receive a product that is damaged during shipment (broken vials, leaking contents, visibly compromised packaging), you must notify us within seventy-two (72) hours of delivery with photographic or video evidence as described in Section 7.2 of our Terms of Service. The 72-hour window runs from the carrier's first delivery scan timestamp. Include photos of outer carton, inner packaging, vials, and intact/broken seals.

We will NOT accept damage claims if:

• The exterior packaging shows no signs of damage
• The claim is made more than 72 hours after delivery
• You do not provide unaltered photographic or video evidence
• The product has been opened, used, or tampered with (except to document damage)
• The damage appears to have occurred after delivery due to improper storage or handling

Approved damage claims will be resolved by replacement or refund at our sole discretion. This Section 6 applies whether or not you purchased Shipping Protection, which does not cover damage (Section 7.1). All provisions regarding fraudulent claims and evidence integrity in our Terms of Service Section 7.2 apply fully to shipping damage claims.

IMPORTANT: Retain all packaging and contents until the claim is resolved; disposal may void the claim.

7. Shipping Protection and Carrier Claims

7.1 Optional Shipping Protection

Shipping Protection is an optional service we offer in the cart, for a fee set by your order subtotal. It is provided by Cosmic Peptides, not by an insurer, and it is not insurance. It covers two events only: a package lost in transit (no delivery scan, declared lost by the carrier, at least ten business days after the ship date) and a verified carrier misdelivery to an address other than yours. The remedy is a one-time reshipment of the order at no cost (a refund for items that cannot be reshipped). It does not cover theft after a delivery scan, damage (Section 6 applies), address errors, refused or delayed packages. Claims go to us, not to the carrier, within twenty-one calendar days of the ship date. Shipping Protection must be in the cart when you check out; it cannot be added after shipment. The full terms, which control for covered events, are on the Shipping Protection page.

No Duplicate Recovery: If a Shipping Protection claim or a carrier claim is paid, we will not also issue a replacement or refund for the same loss.

7.2 Carrier Claims

For a lost, stolen or damaged package not covered by Shipping Protection or Section 6, you may file a claim directly with the shipping carrier. We will supply shipment documentation (proof of shipment, declared value, tracking record) within five business days of your request to support your claim; outcomes are determined by the carrier. The carrier claim process is between you and the carrier; outcomes are not guaranteed, and we are not responsible for carrier claim denials.

7.3 With and Without Shipping Protection

• Damaged on arrival: Section 6 applies either way. Write to us within 72 hours with photographs; replacement or refund at our discretion.
• Lost in transit or misdelivered by the carrier: with Shipping Protection, we reship (Section 7.1); without it, the carrier claim is yours and we supply the documentation (Section 7.2).
• Delivered according to the carrier, then missing: not covered either way (Sections 5.3 and 7.1); the carrier claim and any police report are yours, and we supply the documentation.
• Delayed: not covered either way; transit times are estimates (Section 2.1).

8. Regulatory and Compliance Matters

8.1 Compliance with Shipping Regulations

We comply with all applicable shipping regulations for research chemicals, including DOT and IATA rules as applicable to a product's classification; most shipments are non-hazmat. We also comply with all carrier-specific requirements.

8.2 Restricted and Regulated Materials

We do not sell DEA-scheduled products. Certain items may require special handling or documentation; shipment may be delayed or refused pending verification.

8.3 Customer Compliance Obligations

By accepting delivery, you confirm that:

• You are legally authorized to receive research chemicals at the delivery address
• You have all necessary permits, licenses, or institutional authorizations required in your jurisdiction
• You will handle, store, and use products in compliance with all applicable federal, state, and local laws
• You will not divert, resell, or distribute products to unauthorized parties

9. Order Tracking and Customer Support

9.1 Tracking Information

Once your order ships, you will receive an email with tracking information. You can track your shipment using the carrier's website or mobile app. Please allow up to 24 hours after shipment notification for tracking information to become active in the carrier's system.

9.2 Shipping Inquiries

If you have questions about your shipment, delivery status, or shipping policies, please contact us at:

Email: [email protected]
Subject Line: Shipping Inquiry - [Order Number]

Please include your order number and tracking number in all shipping-related inquiries.

10. Modifications to Shipping Policy

We reserve the right to modify this Shipping Policy at any time to reflect changes in our shipping procedures, carrier relationships, regulatory requirements, or business operations. Changes will be effective immediately upon posting to our website. Your continued use of our services and acceptance of shipments after policy changes constitutes acceptance of the modified policy.

Material changes to shipping methods, costs, or geographic restrictions will be communicated via email to active customers where feasible.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COSMIC PEPTIDES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO SHIPPING, DELIVERY, OR TRANSPORTATION OF PRODUCTS, INCLUDING BUT NOT LIMITED TO DAMAGES FOR DELAYED DELIVERY, LOST PACKAGES, STOLEN PACKAGES, DAMAGED PRODUCTS, TEMPERATURE EXPOSURE, OR ANY OTHER SHIPPING-RELATED ISSUES.

OUR TOTAL LIABILITY FOR ANY SHIPPING-RELATED CLAIM SHALL NOT EXCEED THE ACTUAL SHIPPING COST PAID BY YOU FOR THE SPECIFIC SHIPMENT AT ISSUE, OR FIFTY DOLLARS ($50.00), WHICHEVER IS LESS, OR AS REQUIRED BY LAW.

This limitation of liability applies even if we have been advised of the possibility of such damages and regardless of the legal theory upon which the claim is based (contract, tort, negligence, strict liability, or otherwise).

12. Integration with Terms of Service

This Shipping Policy is incorporated into and made a part of our Terms of Service. On shipping, delivery, risk of loss, and damaged shipments, this Shipping Policy controls where it and the Terms of Service differ (Terms §5.1 says the same); on every other matter the Terms of Service control. All capitalized terms not defined herein shall have the meanings assigned to them in the Terms of Service.

For related terms, see Terms §5.2 (Domestic-only), §5.3 (Export/Re-export), and §7.2 (Damage claims).

By placing an order, you agree to this Shipping Policy and acknowledge that you have read, understood, and agree to be bound by its terms in addition to our Terms of Service.